Vie Worry-Free Warranty

 

Not satisfied with your purchase for any reason?

Return any item within 30 days from the date of ship in its original packaging for a full refund.  You will be credited using the original method of purchase after Kitsy Lane receives the item in our return center.  Please allow 3-5 business days for processing.  All shipping charges are the customer’s responsibility.

Kitsy Lane, Inc., Returns
115 Kingston St, 3rd Floor
Boston, MA 02111

Remember: Please include a copy of your packing slip to ensure you receive your refund. If you don't have the original packing slip, you may print a new one by visiting https://kitsylane.com/index.php?file=order_history  and choosing "details" next to the order you'd like to return.

 

 Items not wearing properly within 90 days of purchase

We appreciate your business and want to ensure that you are completely satisfied with every purchase. If a Vie item is not wearing properly within 90 days of purchase, Kitsy Lane wants to make it right for you!   Please contact concierge@kitsylane.com to initiate the return.  Kitsy Lane will email you a return label within 2 business days.  Within 21 days after Kitsy Lane receives the item in our return center, Kitsy Lane will ship you a replacement item.  In the event that the original item is no longer available, Kitsy Lane will credit your Kitsy Lane account with your original purchase price including the standard Kitsy Lane shipping charge.  

 

90 days after purchase

We appreciate your business and want to ensure that you are completely satisfied with every purchase. If a Vie item is not wearing properly, Kitsy Lane wants to make it right for you!   Please contact concierge@kitsylane.com to initiate the return.  You will be charged a flat fee of $10.00 for each item you wish to return.  Within 21 days after Kitsy Lane receives the item in our return center, Kitsy Lane will ship you a replacement item.  In the event that the original item is no longer available, Kitsy Lane will credit your Kitsy Lane account with your original purchase price.  All shipping charges are the customer’s responsibility.

 

Kitsy Lane Return Policy

Not satisfied with your purchase for any reason?

Return any Kitsy Lane item within 14 days from the date of shipment for a full refund.  In order to qualify for a refund, all returned items must be unused, unworn, unwashed, and undamaged, with no evidence of wear or alteration of any kind. Items must be returned in their original packaging, including all tags, bags, and boxes if applicable.  You will be credited using the original method of purchase after Kitsy Lane receives the item in our return center.  Please allow 3-5 business days for processing.  All shipping charges are the customer’s responsibility.

Kitsy Lane, Inc., Returns
115 Kingston St, 3rd Floor
Boston, MA 02111

Remember: Please include a copy of your packing slip to ensure you receive your refund. If you do not have the original packing slip, you can print a new one by visiting https://kitsylane.com/index.php?file=order_history  and choosing "details" next to the order you would like to return.

 

Items not wearing properly within 30 days of purchase

We appreciate your business and want to ensure that you are completely satisfied with every purchase. If a Kitsy Lane item is not wearing properly within 30 days of purchase, Kitsy Lane wants to make it right for you!  Please contact concierge@kitsylane.com to initiate the return.  Kitsy Lane will email you a return label within 2 business days.  Within 21 days after Kitsy Lane receives the item in our return center, Kitsy Lane will ship you a replacement item.  In the event that the original item is no longer available, Kitsy Lane will credit your account with your original purchase price including the standard Kitsy Lane shipping charge.   

Kitsy Lane
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